Frequently asked questions. . .
I've ordered a readymade item, when will it ship?
All ready to ship creations are sent Tuesdays & Thursdays
I've ordered an item to be made for me, how long will it take?
I create in small rotating batches, your order could be ready anytime between 1 - 4 weeks depending where it meets the batch rotation.
How long will my order take once shipped?
Within New Zealand is 1 - 3 working days, international is 1 - 4 weeks.
What is your returns policy?
You're welcome to exchange your product for credit as long as you haven't worn it & make contact within 3 days of receiving it. You will be sent a credit note once the item has been received back. I do not offer refunds on change of mind returns & postage is at your cost.
Where are you based? Do you have a shop?
My studio is based in Te Awamutu, New Zealand. I sell online & my studio is by appointment only.